AURORA Shop Policy

Oct 6, 2026 · @Gabi

Aloha and mahalo for visiting Aurora. Every crystal, stone and piece of art here was chosen by hand, many sourced directly from Brazil. These policies keep the boutique a calm, beautiful place for everyone and make sure each piece finds the right home.

Returns & Exchanges

We gladly offer an exchange or store credit within 14 days of purchase. We do not offer cash or card refunds.

• Items must be unused, undamaged and in their original condition.

• Please bring your receipt or order confirmation.

• Store credit never expires and can be used anytime in the boutique.

• Sale items, custom or special-order pieces, consigned artwork, jewelry that has been worn, and gift cards are final sale.

• If a piece was damaged when you bought it, let us know within 7 days and we will make it right.

Natural Stones & Care

Every stone is a one-of-a-kind creation of the earth. Natural variations in color, inclusions, veins, small chips and crystal growth marks are part of its beauty, not flaws. Photos online may differ slightly from the piece in person.

Caring for your crystals

• Some stones fade in direct sunlight, including amethyst, rose quartz, citrine and fluorite.

• Some stones are soft or water-sensitive, including selenite, calcite, celestite and kyanite. Keep them dry.

• Dust gently with a soft, dry cloth. Avoid harsh cleaners.

• Wrap pieces separately when traveling so they don't scratch each other.

We are happy to wrap your purchase for travel or shipping home. Ask us about packing for carry-on or checked luggage.

Holds, Gift Cards & Special Orders

Holds. We can hold a piece for up to 48 hours. For larger pieces, a 25% non-refundable deposit holds it for up to 30 days, and the balance is due at pickup.

Gift cards. Gift cards are available in any amount. They never expire, cannot be exchanged for cash, and can be used in the boutique.

Special orders. Looking for a specific stone, size or specimen? We source many pieces directly from Brazil and are happy to search for you. Special orders require a 50% non-refundable deposit. Timing varies by piece, and we will keep you updated along the way.

Shipping home. We can ship your purchase anywhere in the U.S. Shipping and insurance are quoted at checkout based on size and weight.

In the Boutique

Handling pieces. You are welcome to hold and connect with the stones. Please ask us for help with large or fragile pieces. Children are always welcome with a grown-up close by.

Breakage. Accidents happen, and we understand. Items broken through careless handling may need to be purchased.

Photos. Photos for personal use are welcome. Tag us on Instagram at @auroragallerymaui. Please ask before filming or photographing for commercial use.

Your privacy. We collect only what we need to complete your purchase, ship your order, or send updates you sign up for. We never sell or share your information. Card payments are processed securely, and we do not store card numbers. You can unsubscribe from our emails at any time.

Contact Us

Questions about a purchase, a hold or a special order? We would love to help.

Aurora by Gabra Crystals 3620 Baldwin Ave, Suite 102, Makawao, HI 96768 aloha@auroramaui.com